Job Title: Support Specialist/IT Support

Location: Memphis, TN. 38116(local or near around)(Day 1 Onsite)

Single round of interview and F2F round

Job Description:

●Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks

●Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software

●Installing Printer drivers, IP Printing/Cloud Printing

●OneDrive Setup and migrations w/ OneNote Cloud Sharing

●Attempt Data Recovery on failed systems

●Troubleshoot Encryption issues●Troubleshoot Password issues

●MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 foremployees using iPlanet and O365

●Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task

●Diagnose cabling issues

●Network port connectivity verifications

●Locating rogue networking devices

●Networking component swapouts (Router, Switch, WAP)

●Ability to become familiar with approved hardware

●Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting

●Ability to utilize TACACS to view switch information

●Ability to utilize NetDB to perform port assignments

●Customer Communication Skills

●Ability to maintain composure with challenging customers

●Able to direct customers to correct support groups

Time and resource management

●Workload Prioritization

●Sense of urgency

●Need Spotlight and Tech Service KB access

●Due to testing environments...must be able to support all field equipment that FieldTechs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, Drop Box.Additional skills & Support required

●Freight – Level of support provided prior to Execnet

●Manage Freight HQ PCL

●Tech would order pc equipment through freight depot

●Break/Fix / Temp replacements – Escalated with Freight Depot

●Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)

●Ready and assist with video conferencing equipment

●New board room video equipment

●Will have some assistance with Video Conference Room support

●Maintain Video Conference Equipment

●Point of contact for Level 3 video conferencing – Point to point bridging

●Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out

●Work w/ Network Engineer

●Cisco VOIP support (Install / Troubleshooting)

●Intermediary between multiple support groups

●Setup and troubleshoot new-tech non-standard devices (Typically PC equipment,accessories)

●Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 8 per week

Experience level:

• 8 years

Schedule:

• 8 hour shift

Experience:

• Window: 8 years (Preferred)

Work Location: On the road